What to do when your ex isn’t following the parenting orders

What to do when your ex isn’t following the parenting orders

My ex won’t stick to the parenting orders. What can I do?

It can feel deeply frustrating when the other parent does not follow the parenting orders.

You might have worked hard to reach those agreements, or been through a court process that took months (or even years).

When the other parent does not follow what was decided, it can leave you feeling powerless and angry.

Taking the matter back to court

It is possible to return to court if the other parent is not complying with orders. But that path is rarely simple or quick.

Even if you choose to represent yourself, you will face lost time at work, court delays, paperwork, and stress. If you engage a lawyer, you could spend thousands of dollars. And while a court can make further orders or penalise a parent for not following them, it does not resolve why the problem is happening in the first place.

Court is a blunt instrument. It can enforce orders, but it cannot change behaviour or rebuild trust.

When orders are not workable

Sometimes, parents fail to follow parenting orders not because they are unwilling, but because the arrangements are not working in practice.

Life changes. Work schedules shift, children grow older, new partners or blended families come into the picture. What looked fair and balanced on paper can start to create tension in real life. When that happens, frustration builds, and one parent may stop following the orders altogether.

In those situations, punishment rarely fixes the problem. Understanding and communication do.

Uncovering what is really going on

A Parenting Coordinator can help parents explore the reasons behind repeated breaches of orders.

Are they being deliberately difficult? Or is there an underlying issue that needs to be solved?

For example, a parent might keep failing to take the children to extracurricular activities. On the surface, it looks like they are ignoring the orders. But perhaps their work schedule changed, or they cannot afford the activity, or they are unsure how to manage the logistics alone.

When parents have a structured space to talk through what is actually happening, they often discover that the problem is not defiance but difficulty.

Working with a Parenting Coordinator

Parenting Coordination provides a supported process for resolving these ongoing issues. The coordinator works with both parents to identify practical solutions and improve communication.

Rather than another trip to court, it offers a chance to move forward together.

When parents understand each other’s challenges, even slightly, they can often adjust routines or expectations in ways that reduce conflict and help the children feel more secure between homes.

The goal: less conflict, more cooperation

At the heart of Parenting Coordination is the belief that court should be the last resort, not the first.

The focus is not blame but problem solving.

When parents find ways to make the orders work in real life, they create a calmer, more predictable environment for their tamariki. That stability helps children thrive across both homes.

About the author

I am Jennifer Hetherington, a Parenting Coordinator, Mediator, and Family Dispute Resolution Provider.

Having worked as a Parent Coordinator in Australia since 2019, I was the first Parenting Coordinator in Aotearoa New Zealand and am the founder of Parenting Coordination New Zealand.

I help separated parents across Aotearoa New Zealand and Australia reduce conflict, problem solve and build healthier coparenting relationships.

How a parenting coordinator works with your lawyers, mediator, and the family court

How a parenting coordinator works with your lawyers, mediator, and the family court

When families are navigating separation, it can feel like there are too many professionals involved: lawyers, mediators, judges, counsellors, and it’s easy to wonder, “Where does a Parenting Coordinator fit into all of this?”

At Parenting Coordination New Zealand (PCNZ), our role is to bridge the gap between agreement and everyday life, turning parenting plans, court orders, or mediated arrangements into workable routines that reduce conflict and support tamariki.

Here’s how that collaboration works in practice.

The Parenting Coordinator’s Role

A Parenting Coordinator (PC) is a neutral professional who supports parents to:

  • Implement existing parenting orders or agreements.
  • Resolve smaller day-to-day disputes (like changeover details or school communication).
  • Improve communication and reduce conflict.
  • Keep the focus on the child’s wellbeing.

We don’t take sides or replace legal authority. We help both parents stay accountable to what’s already been agreed or ordered.

Think of a PC as the practical translator between the formal language of the court and the real-life routines of family life.

Working With Lawyers

Parenting Coordinators and lawyers play very different, but complementary, roles.

Lawyers focus on legal rights and responsibilities, advocating for their client’s position. Parenting Coordinators, on the other hand, focus on the implementation of those agreements and helping parents avoid returning to court over smaller disputes.

We may provide updates or summaries to lawyers when relevant, but our goal is to keep parents communicating directly wherever possible. This reduces costs, delays, and stress for everyone involved.

Working With Mediators

Mediators help families reach agreements. Parenting Coordinators help ensure those agreements work in practice.

Sometimes, even after a successful mediation, parents find that daily details, like pick-up times, school events, or travel permissions, still cause friction. A Parenting Coordinator helps refine these details, clarifying expectations and maintaining the spirit of what was agreed upon in mediation.

When a matter needs to return to mediation, the PC can also provide clear documentation about what’s been working and where difficulties remain, making that next step more efficient and focused.

Working With the Family Court

Parenting Coordination can be court-ordered or voluntarily agreed upon by parents. When court-ordered, the PC operates within clear parameters set by the judge.

We:

  • Ensure that orders are being followed as intended.
  • Help parents interpret unclear sections without needing to re-litigate.
  • Provide feedback to the Court if ongoing conflict or non-compliance continues.

In many cases, this ongoing support helps families stay out of court by resolving practical issues quickly and collaboratively.

Why This Collaboration Matters

Families navigating separation need more than legal documents—they need support systems that help those documents work.

By collaborating across professional roles, Parenting Coordinators help create:

  • Consistency and follow-through between legal agreements and daily parenting.
  • Reduced reliance on court intervention.
  • A clearer, calmer environment for children.

At the heart of it all is the same shared goal: keeping tamariki safe, supported, and free from adult conflict.

Learn More

At PCNZ, we work alongside lawyers, mediators, and the Family Court to help families implement parenting plans with confidence and care.

Learn more about how Parenting Coordination New Zealand can support your family.

 

Parenting coordinator vs mediator: understanding the difference

Parenting coordinator vs mediator: understanding the difference

I often meet parents who tell me they are confused about what they need: parenting coordinator vs mediator.  Both roles aim to reduce conflict and keep children out of the middle, but the way we do that is quite different.

If you are separating or already have parenting orders, understanding the different roles of a parenting coordinator and a mediator, can help you choose the right support for your family.

What a mediator does

A mediator helps parents reach an initial agreement about care arrangements, communication, and responsibilities after separation. In New Zealand, this process is called Family Dispute Resolution (FDR).

As a mediator, my role is to:
•   Create a safe environment where both parents can speak and be heard
•   Guide the discussion so you can reach your own agreements
•   Help you focus on your children’s needs rather than on past conflict
•   Record the outcomes so they can be turned into a parenting plan or court order

Mediation is usually short-term and goal-focused

It takes place before court orders are made or when parents need help to reach new agreements. Once those arrangements are in place, my job as a mediator is finished, and that is where a parenting coordinator can step in.

What a parenting coordinator does

A parenting coordinator helps parents after mediation or court orders are complete. The focus shifts from reaching agreement to putting that agreement into practice.

 In my work as a parenting coordinator, I:
•   Help parents interpret and follow their parenting orders or agreements
•   Support communication about everyday matters such as school events, health appointments, or holiday changes
•   Provide a structured process to resolve small disagreements before they escalate
•   Teach effective co-parenting communication skills
•   Keep the focus on children’s stability and wellbeing

Parenting coordination is ongoing and practical

Rather than revisiting the same conflict every few months, parents can bring smaller issues to me as they arise. This saves time, reduces stress, and helps everyone stay focused on the children.

 

Parenting coordinator vs mediator  

Key differences between mediation and parenting coordination

AspectMediationParenting coordination
When it happensBefore or instead of going to courtAfter court orders or agreements are in place
GoalTo reach agreementTo implement and maintain existing agreements
DurationShort term (one or two sessions)Ongoing (several months or longer)
Decision-making powerMediator does not make decisionsCoordinator may make recommendations but not binding decisions
FocusNegotiation and agreementApplication and communication
Best forParents seeking initial arrangementsParents needing help managing ongoing conflict

How I explain the difference to parents

When I meet parents who are struggling to decide between mediation and parenting coordination, I often say this:

Mediation builds the parenting plan.

Parenting coordination helps you live it.

Mediation is like drawing a roadmap together.
Parenting coordination is about helping you stay on course when the journey becomes bumpy.

How children benefit

Whether through mediation or parenting coordination, the goal is the same: protecting tamariki from conflict. Research tell us that when separated or divorced parents manage communication well, children feel more secure, less anxious, and better able to thrive in both homes.

 Parenting coordination in particular helps children because it:
•   Reduces their exposure to ongoing disputes
•   Keeps routines stable and predictable
•   Encourages cooperative decision-making between homes
•   Models positive communication that children can learn from

 The more peacefully parents interact, the more space their children have to just be kids.

Which approach is right for your whānau?

If you are still in the process of reaching an agreement, mediation is usually the best first step. It allows you to make decisions together without needing a court hearing.

If you already have a parenting order or agreement but still experience recurring conflict, parenting coordination might be a better fit. It gives you a structured way to deal with new issues and maintain stability for your children.

Many families benefit from both at different stages of separation. Mediation builds the framework, and parenting coordination keeps it working in real life.

How to choose a qualified professional parenting coordinator

Look for someone who:
•   Is trained and accredited in family law and dispute resolution
•   Understands child development and the impact of conflict
•   Adheres to professional guidelines such as those from AFCC/Parenting Coordination New Zealand

 All Parenting Coordination New Zealand Parenting Coordinators are trained and certified by us.

Final thoughts

Mediation and parenting coordination both aim to help families move forward, just in different ways. If mediation sets the plan, parenting coordination helps that plan succeed.

 If you are unsure which approach will best support your family, I would be happy to discuss your options. Together, we can find a way to reduce conflict and make life calmer for everyone, especially your children.

About the author

I am Jennifer Hetherington, a Parenting Coordinator, Mediator, and Family Dispute Resolution Provider.

Having worked as a Parenting Coordinator in Australia since 2019, I was the first Parenting Coordinator in Aotearoa New Zealand and am the founder of Parenting Coordination New Zealand.

I help separated parents across Aotearoa New Zealand and Australia reduce conflict, problem solve and build healthier coparenting relationships.

What is a parenting coordinator?

What is a parenting coordinator?

When parents separate, life can feel like a constant round of negotiations: school timetables, holidays, changeovers, and the unexpected challenges that come with raising children across two homes. Even when you have court orders or a parenting plan in place, new issues can still appear. This is where a parenting coordinator can help.

As a Parenting Coordinator, Mediator, and Family Dispute Resolution Provider, I have worked with many parents who tell me that the hardest part is not reaching an agreement; it is managing everything afterwards. That is where a parenting coordinator can make a real difference.

In this article, I will explain what a parenting coordinator is, what I actually do in that role, and how parenting coordination can help your family, especially your children.

What a parenting coordinator is

A parenting coordinator is a neutral professional who helps separated parents carry out and comply with their existing parenting agreements or court orders. My role is to help you resolve day-to-day issues, improve communication, and make decisions more easily, so your children can enjoy stability and peace between homes.

I do not replace your lawyer, mediator, or the court

Instead, I work alongside those supports, focusing on the practical realities of co-parenting after separation.

What I do as a parenting coordinator

•   Help you interpret and apply parenting orders or agreements when questions arise
•   Support discussions about schooling, extracurricular activities, health care, and routines
•   Provide helpful tools like Our Family in Two Homes and BIFF for Coparent Communication
•   Teach effective communication strategies, so conversations do not escalate
•   Provide a structured way to raise and resolve issues before they become major disputes
•   Keep the focus on your children’s needs and emotional wellbeing
•   Make recommendations on smaller matters

Parenting coordination is not therapy

It is a practical, forward-looking process designed to help families communicate more calmly and make consistent decisions.

Why parents might choose to work with a parenting coordinator

Parents often come to me after realising that the same arguments keep resurfacing.

It might be about changes to schedules, miscommunication about school events, or difficulties during changeovers.
Over time, these repeated frustrations can erode trust and increase tension.

Working with a parenting coordinator provides a safe, neutral space to manage those challenges.
My job is to help you shift from emotional reactions to practical solutions. That often means fewer solicitor letters, fewer court applications, and less stress for everyone involved.

Parenting coordination is not about deciding who is right

it is about helping parents find what is right for their children.

How a parenting coordinator helps children

Everything I do in parenting coordination comes back to one question:

How is this helping your child?

Children thrive when the adults in their lives can communicate respectfully and keep conflict to a minimum. When parents argue or undermine each other, your tamariki can feel anxious, guilty, or caught in the middle.

By working with a parenting coordinator, parents can:

Reduce children’s exposure to conflict

Disagreements are handled privately and quickly, so your children see less tension.

Create consistency

When both homes follow clear, agreed routines, children feel safe and secure.

Model respectful problem-solving

Your children learn positive communication by watching you.

Stay focused on what matters

Every discussion comes back to what supports your child’s wellbeing.

One of the most rewarding parts of my work is seeing children relax when their parents start communicating better. It is a visible reminder of why this process matters for whānau.

Benefits and things to consider about parenting coordination

Benefits

  • Quicker resolution of everyday parenting issues
  • Fewer court applications and legal costs
  • Clearer, calmer communication between parents
  • More stability and consistency for children
  • Support for cooperative, sustainable co-parenting

Things to consider

  • Both parents need to agree to the process
  • The coordinator’s authority must be clearly defined in writing
  • Parenting coordination does not replace mediation or legal advice
  • Costs and scope should be agreed at the start

How parenting coordinators work around the world

Parenting coordination began in the United States in the 1990s. It is now widely used in Canada, South Africa, and Australia. While each country has its own system, the goal is the same: to give families an ongoing way to manage conflict and stay out of court.

Many parenting coordinators globally operate under the AFCC Guidelines for Parenting Coordination, or a local variation of them. Parenting Coordination New Zealand’s Standards and Guidelines are based on the AFCC Guidelines. However, we have modified them to be suitable for Aotearoa New Zealand and our legal and cultural differences.

Parenting coordinators in some countries are authorised to make binding decisions about issues that are disputed.
That does not happen in New Zealand.

 

Frequently asked questions about parenting coordinators

Is a parenting coordinator’s recommendation legally binding?

No. New Zealand Parenting Coordinators are not decision makers.

Can either parent end the parenting coordination process?

It depends. If you have a court order appointing a parenting coordinator you may be required to attend for a specified length of time. Most parenting coordination agreements can be ended by mutual agreement.

What if communication between us is already hostile?

That is okay. Parenting coordinators are trained to manage high-conflict situations and create structured ways to communicate safely. It's a big part of what we do.

Does a parenting coordinator replace mediation?

No. Mediation is for reaching initial agreements. Parenting coordination is for implementing and maintaining those agreements over time. If you have a disagreement about something like ongoing parenting time, then that is when you should return to mediation or family dispute resolution to work through that.

Read more frequently asked questions about parenting coordination.

How to choose the right parenting coordinator

Choosing someone you both trust is essential.

What to Look for in a Parenting Coordinator

  • Has specialist training in family law, mediation, or FDR
  • Understands child development and the impact of conflict
  • Works in line with best-practice guidelines
  • Is trained in Parenting Coordination via a course that meets the AFCC/Parenting Coordination New Zealand Guidelines for Parenting Coordination
  • Is certified by Parenting Coordination New Zealand

All Parenting Coordination New Zealand Parenting Coordinators are certified by us, and adhere to our Guidelines and Professional Standards, and focus on helping families reduce conflict and support tamariki wellbeing.

Final thoughts

Parenting after separation is rarely simple, but it does not have to stay stressful.

A parenting coordinator can help you move from conflict to cooperation, not by deciding for you, but by helping you make decisions together.

If you are finding co-parenting difficult or just want a calmer, more structured way forward, I would be happy to talk with you about how parenting coordination can help your family.

About the author

I am Jennifer Hetherington, a Parenting Coordinator, Mediator, and Family Dispute Resolution Provider.

Having worked as a Parenting Coordinator in Australia since 2019, I was the first Parenting Coordinator in Aotearoa New Zealand and am the founder of Parenting Coordination New Zealand.

I help separated parents across Aotearoa New Zealand and Australia reduce conflict, problem solve and build healthier coparenting relationships.